Mrs Tracey Murphy – Practice Manager
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Our reception team leaders provide support and training for the whole of the reception team who provide an important link for patients.
They can provide basic information on services and results and direct you to the right person depending on your health issue or query.
Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
Ms Karen Freeman
Our administration team are involved in many key roles relating to patient records, registration, immunisations as well as managing the flow of electronic information across practice teams.